• Free Delivery on all items to UK mainland

  • Trusted Business family owned since 2010

  • Made in UK premium quality because we care

  • 100% Guarantee manufactuers warranty on all products

Terms

1. USE OF Low Cost Fireplaces

1.1 Definitions

Throughout this document, the terms: we/our/us refers to Low Cost Fireplaces, and you/your refers to you as a user of this web site.

1.2 Your Obligations

As a user of this web site, you acknowledge that any use of this web site, including any transactions you might make, is subject to the terms and conditions set out below. Your attention is drawn particularly to our policies on returns and refunds, on delivery and also to our practice regarding the security and privacy of any information you might supply us with.

1.3 General Provisions

We reserve the right to change these terms and conditions at any time. Any such changes will be deemed effective on the date these are posted on this web site and it is your responsibility to read these terms and conditions each time you use this web site and your continued use of this web site shall signify your acceptance to be bound by these latest terms and conditions.

1.4 Miscellaneous Provisions

The contract between us shall be governed by the laws of Scotland and any dispute between us shall be resolved exclusively in the courts of Scotland. These terms and conditions supersede all prior documents relating to the use of this web site.

1.5 Website Operator

This website (which trades under the name of Low Cost Fireplaces) is fully owned and operated by Buy Better Ltd, registration number: SC445300, Registered Address: 55 North Methven St, Perth, Perth and Kinross PH1 5PX.

2. TERMS OF BUSINESS

2.1 Order Processing

We process orders on this web site using a custom built shopping cart. The last stage of this process is a confirmation page that sets out the final details of your order including the cost of goods we will supply and any applicable delivery charge. After your payment has been processed, we will send you an order acknowledgement email detailing the products you have ordered. This email acknowledgement is neither an order confirmation nor an order acceptance by Buy Better Ltd. Acceptance of your order and the completion of the contract between you and us will only take place once the ordered goods have been dispatched from us.

2.2 Placing an Order

In order to place an order on this web site, you will be required to supply your email address, name, billing address information, delivery address information if a separate address is required, and contact telephone number. During the ordering process you will also be required to create a password for the purpose of managing your account. We will not use your email, personal or contact details for marketing unless you expressly grant us permission by ticking the relevant option during the ordering process.

2.3 Cancellations by Seller

We reserve the right to cancel any order placed on this website or refuse any order being placed over the telephone without limitation.

2.4 Delivery Address Details

Customers wishing to have their goods delivered to an address which is different to that of their billing details will not be able to place their order over the phone. Orders that require a different delivery address to that of their billing address must be placed either in our showroom, or on the lowcostfireplaces.co.uk website.

2.5 Payment

We accept payment from most major card suppliers; this includes Visa, Visa Debit, MasterCard and Maestro. We take payment from your card via our Payment Service Provider, Stripe, at the time that you place your order. Before offering payment you should familiarise yourself with the Stripe Terms of Use and their Security and Privacy policies. We accept no liability for the use of your credit or debit card via this third party service.

We also accept payment via PayPal. Again we advise that you familiarise yourself with PayPal’s Terms of Use and Security and Privacy policies before offering payment.

Please note that during both payment processes we do not store your credit or debit card details, nor will we share customer details with any third parties.

Please also note that no order will be accepted without payment in full. We will not “reserve” stock with a partial deposit, neither will we dispatch an order without having received the full amount of payment.

2.6 Alternative Payment Methods

As per the above condition, we will not accept an order without full payment, however we can make provision if you are unable to make payment with a credit or debit card or via PayPal. In this situation, we will consider accepting payment via cheque. Under these circumstances, please contact us on 01738 632974 to discuss a sale with our sales team, then post a cheque made payable to Buy Better Ltd to our business address. Once we have received payment and it has cleared in full, we will raise your order with the details you have supplied and then treat it as we would any other order and it will be bound by the same Terms and Conditions.

2.7 Stock Availability

Supply of goods is subject to availability of stock, and we make every effort to display the accurate stock level on our website at all times. This is an automated system that directly reflects the current stock in our warehouse, and while it is a reliable system, it can occasionally be incorrect. In the event of unforeseen shortfalls in stock or if we are unable to supply the goods immediately, we will inform you of any potential delays at the earliest possible opportunity. If we are unable to supply your goods within an acceptable length of time, you will be entitled to cancel your order and receive a full refund.

2.8 Price of Goods

The price you pay is the price displayed on the web site at the time we receive your order unless there has been an error in web site pricing. We try to ensure that all prices on our web site are accurate at all times, but errors may occasionally occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel but you have already paid for the goods you will receive a full refund. All prices are shown in Pound Sterling (£) and include VAT but exclude any delivery charge unless expressly stated otherwise. All prices are also subject to change without notification, and with immediate effect.

2.9 Promotions

From time to time we may offer discount or promotion codes on selected products. All of our promotion codes have an expiry date and time and this, along with any other terms of use, will be clearly advertised at the time of the promotion.

The price of the product will be reduced according to the advertised discount, and orders will be bound by our full terms and conditions as standard.

If you wish to return an order that has been placed with a discount code, your refund will be for the full amount that you paid only.

2.10 Minimum Price

The price of our products shall never be less than £0.00. In the event that the price of a product would be below this with the application of a promotion, it shall be excluded from the promotion.

3. DELIVERY

3.1 Delivery Information

On delivery, all goods must be signed for by an adult aged 18 or over. We shall make every effort to deliver goods within the estimated timescale but delays can occur due to unforeseen circumstances beyond our control. We shall therefore be under no liability for any delay or failure to deliver the products within estimated timescales. Failure to be present yourself, or have a suitable representative at your place of delivery will result in a redelivery charge equal to that of your original delivery charge or to the value of the total charge by the third party haulier including VAT, whichever is the greater. This charge is normally around £50 depending upon the proximity of the delivery location to the delivery depot. For full information regarding delivery timescales and information, please see our detailed Delivery Information section on this website.

3.2 Damaged on Delivery

If an item has clearly sustained damage during transit, please sign for the item as “damaged” when you receive it and notify us within 24 hours.

3.3 Delivery Limitations

In line with the above point, we shall endeavour to deliver within our advertised timescales at all times. However, we accept no responsibility or liability if we fail to uphold these terms under circumstances that are beyond our control, including, but not limited to: Acts of God, floods, storms and other severe weather conditions, strikes, lockouts and acts of war.

3.4 Title

The title to any products you order on this web site shall pass to you on delivery of the products, provided that we have processed and received payment for both the products and, where applicable, for the delivery of the products in full.

3.5 Risk of Loss and Damage

The risk of loss and damage of products passes to you on the date when the products are delivered. If you have arranged to have your products collected by, or received by a third party, the risk of loss and damage passes to the third party immediately on collection or receipt of your goods.

3.6 Customer Collections

If you wish to collect your order in person, then we are unable to take your payment by phone. All customers wishing to collect their order must make payment in our showroom at the time of collection. (Please note customer collection is only available at our Head Office branch Monday to Saturday 9am – 4:00pm). If you arrange to collect the goods from our warehouse yourself, the risk of loss and damage of products passes immediately to you at the time when the goods are collected. We recommend that you inspect all goods before taking them away as we accept no responsibility or liability for goods that are damaged once they have been collected.

4. RETURNS & REFUNDS

4.1 Cancellations & Changes to Orders

If you place an order with us and then change your mind before receiving your item, you will be entitled to either of the following:

1.Change of Order

You may change your order to any other item for no administration fee. If the new item you choose is more expensive, you will be required to pay the difference in full at the time of changing your order. If the item is less expensive, a refund will be raised for the difference and paid within fourteen (14) days. Please note, any amount to be refunded will be returned to you via the same method you used to make payment for the item and cannot be given in any other form.

2.Cancel

You may cancel your order completely. We will cancel your order from being dispatched and raise a full refund which will be paid within fourteen (14) days. Your refund will be returned to you via the same method you used to make payment for the item and cannot be given in any other form.

4.2 Returns

If you’re not happy with the product(s) you purchase from us or just decide you don’t want it/them any more, you are able to return the item(s) to us (at your own cost) and either exchange it/them for something else, or receive a refund. You must notify us with fourteen (14) days of the product(s) being delivered to you that you wish to return the item(s) and inform us at this time whether you would like an exchange or a refund.

1.Exchange

If you have opted to exchange your item for a different one, the exchange will be bound under the full list of terms and conditions and will be completed at the earliest possible opportunity in line with our delivery terms and information. If the new item you choose is more expensive, you will be required to pay the difference in full at the time of changing your order. If the item is less expensive, a refund will be raised for the difference and paid within fourteen (14) days. Please note, any amount to be refunded will be returned to you via the same method you used to make payment for the item and cannot be given in any other form.

2.Refund

If you have chosen to return the item(s) for a full refund, once the collected items have been returned to us (or you have supplied us with a verified proof of collection from the courier), we will authorise and process your refund within fourteen (14) days. Your refund will be returned to you via the same method you used to make payment for the item and cannot be given in any other form.

4.3 Goods Which are Faulty or Damaged

When you receive your goods, whether delivered by us or collected by you, it is your responsibility to inspect them to ensure that they are suitable, free from damage and fully functioning. If any defect or damage is noted, it is your responsibility to notify us within thirty (30) days of delivery. In these circumstances you will be entitled to either a replacement re-delivered at our expense, or a full refund including any delivery charges you have paid.

We strongly recommend that all products are inspected upon receipt whether you intend to install or use them straight away or not as we cannot accept returns outside of this thirty (30) day period.

This policy does not affect any other product safeguards to which you are entitled under product warranties.

4.4 Refunds

If you are due a refund of any description according to any of the above terms, once the details have been agreed with us we will raise a refund for the necessary amount which will be processed within fourteen (14) days from that point. All refunds will be paid back via the method that the items were paid for originally and cannot be paid back via any other method.

4.5 Product Guarantees and Warranties

We provide a one (1) year warranty on all gas and electrical products which starts from the day that you receive your product. Should your item develop a fault within this period, please contact us and we will arrange a suitable repair or replacement. We reserve the right to use our discretion to determine whether to offer a repair or provide a replacement in every situation.

4.6 Warranties of Repairs & Replacements

In the event that we provide you with a repair or replacement, in line with the above point, we will provide a ninety (90) day warranty on all parts. In the event that this period is less than the length of time remaining on your original one (1) year warranty, then the remaining time on your original warranty shall be transferred to your replacement product.

4.7 Discontinued Products

In the event that we have discontinued a product that requires a repair or a replacement, we reserve the right to offer the most similar existing product in the place of the faulty unit.

4.8 Consumer Rights

As a consumer you have legal rights when making a purchase, as outlined in the Consumer Contracts Regulations, and at Low Cost Fireplaces we take these very seriously and work hard to ensure that all your rights are upheld swiftly and fully. All of the above terms pertaining to cancellations, returns and refunds are all in accordance with these rights. For impartial information or advice on your consumer rights we would recommend visiting: Which Consumer Rights

4.9 Complaints

At Low Cost Fireplaces we take customer service very seriously, and it is our aim to provide every customer with top quality, professional service in every situation. We understand that sometimes things can go wrong, and that this can cause frustration and inconvenience. In situations where we fall short of the standard that we aim to deliver, we will always do our very best to resolve the situation quickly and effectively. If you feel that we have missed the mark, or have been unhappy in any way with the service that we have provided you with, please feel free to send your comments and complaints to: info@lowcostfireplaces.co.uk.

We are also committed to upholding your consumer rights, and are in full compliance with both EU directives, and Consumer Law. For any more information on what these entail, or for impartial advice, we recommend visiting either: ec.europa.eu/consumers/odr/ or www.which.co.uk/consumer-rights/regulation/consumer-rights-act

5. OUR SERVICES

5.1 Product Installation

We do not offer any installation for the products that we supply. Whilst the majority of our products are supplied fully assembled, or are suitable for self-assembly and installation, we recommend seeking advice and help from qualified individuals or companies if you feel that you are not able. We accept no responsibility or liability for any damages or injuries sustained, whether to property or persons, during the installation or un-installation of our products. This includes damage to the products themselves and to the installation area.

5.2 Booking Installation

Whilst all care and diligence is taken to ensure that goods are delivered to you on time and in working order, delays or damage can occur due to unforeseen circumstances. As such, we recommend that you DO NOT book any installation or employ any workmen until you have received your goods in full and are entirely satisfied with their condition and suitability. We will accept no liability or responsibility for any charges incurred from fitting or installation of any description.

5.3 Bespoke Orders

The Bespoke service available on our marble products is subject to all of our standard terms and conditions without limitation. In addition, the following conditions also apply:

1.All bespoke orders are non-cancellable, non-returnable and non-refundable.

2.Bespoke orders are manufactured according to the exact measurements provided on the bespoke order form (within a 5mm cutting tolerance). It is your responsibility to ensure that the details supplied are correct and we accept no responsibility or liability for products that are not suitable due to incorrect measurements being supplied.

3.All bespoke orders are subject to additional charges, and the full price will be provided in the form of a quote. Once this quote has been accepted and an order placed there can be no change in the price.

4.Payment in full is required at the time of placing your order.

5.Damaged on delivery: any bespoke order that is damaged on delivery will be treated as any standard order, and we will manufacture a replacement for no additional fee and exchange the damaged item as quickly as possible.

For any further information on bespoke orders, please see here

5.4 Free Samples

Due to the nature of marble, we provide free samples to allow you to ascertain the general colour, texture and feel of the material before placing an order. As marble is a natural substance there may be slight variances between sample pieces and full products and samples are provided as a guide only.

6. OUR PRODUCTS

6.1 Use of Goods

All products sold through this website are sold on the basis that they are for personal, domestic use only. Any use outside of this will void any warranty or guarantee for which the product would originally have qualified.

6.2 Fitness for Purpose

We accept no liability for the installation, application or subsequent use of any goods supplied if this use is not within the accepted operating procedures.

6.3 Electric Fires

All the electric fires that we supply are supplied with a standard UK plug. Any modification of the power cable and/or plug will be deemed to have voided the warranty returns and refunds will not be permitted on any item that has been modified in this way.

6.4 Gas Fires

All gas fires that we supply must be installed by a Gas Safe registered engineer. We accept no responsibility or liability for the failure or fault of any gas fire that has not been installed by a Gas Safe registered engineer.

We also accept no responsibility or liability for any damages or injuries caused to property or persons in any capacity during the installation by a third party of any product we have supplied.

6.5 Bio Ethanol Fires

In addition to our standard terms and conditions, the following conditions also apply to all Bio Ethanol products:

1.Bio Ethanol fires produce a real flame and the burner tray will immediately tarnish with use. This is a natural occurrence and we will not accept any returns on