• Free Delivery on all items to UK mainland

  • Trusted Business family owned since 2010

  • Made in UK premium quality because we care

  • 100% Guarantee manufactuers warranty on all products

Privacy Policy


This privacy policy provides you with all the information on how Low Cost Fireplaces collect data and process your personal this data when you use our website www.lowcostfireplaces.co.uk

Providing us with your data means you agree to be 14 years of age or older.

Low Cost Fireplaces is a trading name of Buy Better Ltd. Buy Better Ltd is the data controller and we are responsible for your personal data (referred to as ‘Us’ in this Privacy Policy).

Contact details:

Full name of legal entity: Buy Better Ltd.

It is very important that the information we hold about you is accurate and up to date. Please let me us know if you have any personal information changes or if you wish to have your data wiped.

When do we collect personal information and why?

Personal information is any data capable of identifying an individual. It does not include anonymous data.

  1. Via implicit data capture i.e. studying which pages you view the most and use of cookies
  2. When you make an e-commerce purchase on the website
  3. When you contact us via email
  4. When you sign up to our mailing list

When you are buying anything via the website we may need to collect information so as to complete the transaction and fulfil the services in which you expect. This information may include but is in no way limited to, details such as your name, address and/or bank card details.

Unless we have received your full consent we will only disclose personal information with third parties if this is required for the purpose of completing your transaction with us.

In becoming a member of Low Cost website you consent to receive from me by e-mail/e-newsletter general news, email newsletters and special offers that may be of interest to you.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your full consent.

New Cookie Legislation

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). New legislations means your website must make users aware if you use cookies and prompt them not to use cookies when viewing your site.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site. This can have an impact on sites that have log in areas where the user would need to create a new login every time they moved from page to page.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

Websites which use Google Analytics to track visitor numbers are using cookies to monitor this information.

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What to do if you don’t want cookies to be set?

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

How can I control cookies?

Web browser cookies

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Data Protection Act 1998

Buy Better Ltd  is fully compliant with the Data Protection Act 1998.


By disclosing your personal information with us using the website or over the telephone, you consent to the collection, storage and processing of your personal information by Buy Better Ltd in the manner set out in this Privacy Policy.

Klarna Terms & Conditions

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3 instalments

This is a payment option you can choose to part pay your purchases by dividing the cost into 3 payments without any interest, fees or charges using a credit or debit card. However, the issuer of your card may charge interest or other fees under the terms of your card agreement.

The following Terms apply between Klarna Bank AB (publ) (“Klarna”, “we” or “us”) and you who has made a purchase and want a smoooth payment experience. If you choose this payment option you agree to these Terms.

This is a payment option you can choose to part pay your purchases by dividing the cost into 3 payments without any interest, fees or charges using a credit or debit card. However, the issuer of your card may charge interest or other fees under the terms of your card agreement.

Klarna Privacy & Policy

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


If you have any other questions regarding any issues mentioned within this document or any other general issues feel free to contact us