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Covid 19 : Info
updated 25th March 2020 at 8.55am
Coronavirus: Covid-19 – We would like to re-assure our customers we are still taking orders.
Peace of mind - Our business is in a very strong financial position and we can assure you any orders will be fulfilled as normal with no risk whatsoever of us closing down.
Delivery Timescales Explained - On Monday 23rd March the UK government imposed a 3 week lock-down which has resulted in all of our fireplace suppliers / manufacturers having to temporarily suspend their operations. Provided the government lock-down remains at 3 weeks this would result in most of our suppliers / manufacturers re-opening on Tuesday 14th April. Our fireplaces are made to order which means any fireplace orders received during the 3 week lock-down would be manufactured from Tuesday 14th April onwards. Our fireplace manufacturing and delivery service normally takes approximately 10 - 15 working days which would mean the product being delivered to your home around late April (please note this is an approximate). As you will appreciate, if the government extend the lock-down beyond 3 weeks the aforementioned delivery timescales would increase accordingly.
We are aware that some online suppliers are still taking orders with fairly quick delivery timescales on offer. The reason for this is because they are mostly selling pre-made / pre-packaged goods that are sitting on warehouse shelves and simply need loaded onto a delivery vehicle. The difference for our business is that almost all of our fireplaces are made to order in the UK and are not pre-made flat packs (usually imported from abroad) ready to be lifted off a shelf and into a delivery vehicle. Most of our competitors who sell fireplaces for similar prices buy the fireplace in bulk flat pack format from abroad which can often compromise the quality of the product. If you buy one of our fireplaces you can be safe in the knowledge it is made to order right here in the UK to a high standard.
Contact us - If you would like to ask any questions then please contact us;
Phone: 08443 350 008
or via Facebook.